Frequently asked questions

How do we get there?

Okay, so trying to explain exactly where we are (with or without a map) can be a little tricky. There’s no mobile phone reception or WiFi at Flames of the Forest, so if you don’t already know where we are, getting lost is far too easy. Because of that, we make it easy and organise all transfers for you. Door to door service at the beginning and end of your evening. You’re welcome.

Is there parking available?

Alas, no.

What's the capacity?

We can comfortably hold 200 pax seated or 350 pax cocktail style under the marquee, however we can house up to 850 pax. But while that sounds like a lot, the open rainforest space allows for as many or as few as you’d like. In fact, we’ve done an event for 3 pax, and that was just lovely, so (almost) no number is too big or small.

What furniture is available?

For a sit-down affair, we have black covered tables and chairs. And, of course, our amazing Swarovski crystal chandelier that will have everyone breathless with its beauty. It’s not really furniture, but it deserves a mention.

Is there a dance floor?

Yes! We have a dance floor that can be fitted to group size.

What AV is included with events?

A standard PA is included with every event package. You are welcome to use this. With also work closely with local suppliers for specialised AV production needs. Please contact us for recommendations.

What happens if it rains?

In the rainforest it sometimes rains – it keeps us looking lush and green! Flames of the Forest has a permanent 20m x 20m marquee which can comfortably cover 200 pax seated and 350 pax standing. If your groups is larger, we can make arrangements for additional marquees to be installed. We also offer a limited number of umbrellas to get to and from coach transfers and bathroom amenities. If you have a particularly large group, please talk to us about this.

Is there air conditioning?

No. Flames of the Forest is an open-air venue in the middle of the rainforest. There is no air conditioning.

What about fire pits?

Yes! We do have a designated spot to create a fire pit for your event.

 

Can I supply my own decorations and design?

Of course! Let us know what you have in mind and we’d be delighted to help you set up with your design.

 

Can I supply my own food and beverage?

Yes. Flames of the Forest is available for a dry hire. Please speak to us about the best way to manage this.

 

Will there be another event on the same night?

If you have hired Flames of the Forest exclusively, then this little pocket of tropical rainforest is all yours!

 
How does set up and pack down work at Flames?

Unless you’re bringing in a styling company or want to add your own personal touches, the team at Flames will look after everything.

 

What time will I have access to set up?

9am of the day of the event, unless otherwise arranged.

 

Can we play music?

Absolutely. Whether you choose a live band, a DJ or a playlist, we can help you get the right sound for your event.

 

Are children allowed to come?

Yes. A waiver needs to be signed for any child under 6 years of age. Please be aware it is an open space in the middle of the rainforest with lighting only within the event space. We ask parent and carers to be very mindful of children wandering to the boundaries of the event – it’s very dark out there!

 

Are there mosquitos?

As Flames of the Forest is an open-air venue, sometimes there are insects. We fog and spray the area regularly to manage this, and we also have insect spray available onsite for guests if required.

 

What's the closing time?

Our liquor licence is until 12 midnight. We can arrange for extension on request.

 

How do you manage cancellations?

For public experiences (Roots in the Rainforest or Cultural Evenings), we accept cancellations up to 24 hours prior to the booked event with full refund. If cancellations are within 24 hours, all bookings are completely
non-refundable.

 

For cancellations of events or groups, the following cancellation fees will apply:

 

  • After the booking has been accepted a 25% cancellation fee of the total cost will be forfeited (your deposit).

  • Between ninety (90) days and fourteen (14) days prior to the event - 50% of estimated total cost

  • Between thirteen (13) and seven (7) days prior to the event - 75% of estimated total cost

  • Six (6) or less days prior to the event - 100% of estimated total cost

 

I'm ready to book! What's next?

Congratulations! For public experiences, you can book directly online. For groups, wedding and special events, please contact us on experience@flamesoftheforest.com.au